RAG Technologies ("we", "our", or "us") is committed to protecting the privacy and security of our customers, users, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use CTrack ERP Systems, our websites, mobile applications, tracking portals, APIs, and related services.
About CTrack ERP Systems
CTrack ERP Systems is a comprehensive Courier, Cargo, Logistics, Freight, and Parcel Management ERP solution developed by RAG Technologies. The platform includes Operations Management, Accounts & Billing, CRM, Fleet Management, HR Management, Inventory Management, Warehouse Management (WMS), Customs Clearance Management, Mobile Applications, Tracking Solutions, and API Integrations.
Our services are utilized by courier, cargo, logistics, and transportation companies across India, the Middle East, Europe, North America, Asia-Pacific, and other global regions.
Information We Collect
We may collect the following types of information:
1. Business Information
* Company name
* Business address
* Contact information
* Registration details
* Billing information
2. User Information
* Name
* Email address
* Phone number
* Mobile number
* User login credentials
* User role and permissions
3. Shipment and Logistics Data
* Consignment Order details
* Pickup and delivery locations
* Shipment tracking information
* Delivery confirmations
4. Device and Technical Information
* Device type
* Operating system
* Browser information
* Application usage statistics
5. Marketing and Lead Information
When you submit information through our website, Google Ads forms, Facebook Lead Ads, or other marketing channels, we may collect:
* Name
* Company name
* Email address
* Phone number
* Business requirements
* Location information
How We Use Information
We use collected information for the following purposes:
* Providing ERP software services
* Processing shipments and logistics transactions
* User authentication and account management
* Customer support and technical assistance
* Product improvement and system optimization
* Sending service notifications and updates
* Marketing and promotional communications
* Lead management and sales follow-up
* Security monitoring and fraud prevention
* Compliance with legal obligations
Google Ads and Meta Lead Ads
If you submit your information through Google Ads, Facebook Lead Ads, Instagram Lead Ads, or similar platforms, your information may be used by RAG Technologies for:
* Responding to inquiries
* Product demonstrations
* Trial account setup
* Quotation and proposal preparation
* Customer support
* Marketing communications
You may request removal of your information at any time by contacting us.
Mobile Application Permissions
Our mobile applications may request access to:
* Camera (for shipment scanning, proof of delivery, barcode scanning)
* Location services (for pickup and delivery tracking)
* Storage (for document uploads and downloads)
* Notifications (for shipment updates and alerts)
* Internet access (for synchronization and tracking)
These permissions are used solely for providing the intended functionality of the application.
Cookies and Tracking Technologies
Our websites and applications may use cookies and similar technologies to:
* Improve user experience
* Remember user preferences
* Analyze website traffic
* Enhance system performance
* Support advertising and marketing campaigns
Users may choose to disable cookies through their browser settings; however, some features may not function properly.
Third-Party Services
We may utilize third-party service providers, including but not limited to:
* Google Play Services
* Google Analytics
* Google Ads
* Meta (Facebook and Instagram)
* Cloud hosting providers
* SMS gateway providers
* Email service providers
* Payment processing providers
* Mapping and location services
These providers may collect information in accordance with their respective privacy policies.
Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information only as long as necessary to:
* Provide our services
* Fulfill contractual obligations
* Comply with legal requirements
* Resolve disputes
* Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Children's Privacy
Our products and services are intended for business and commercial use and are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
User Rights
Depending on applicable laws, users may have the right to:
* Access their personal information
* Correct inaccurate information
* Request deletion of personal information
* Withdraw consent
* Restrict processing
* Request data portability
Requests may be submitted through the contact information provided below.
International Data Transfers
As RAG Technologies serves customers globally, information may be processed and stored in countries other than your country of residence. We take appropriate measures to ensure adequate protection of personal data during such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage users to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact:
RAG Technologies
Email: sales@ragtechnologies.com
Website: https://www.ragtechnologies.com
Support Email: sales@ragtechnologies.com
By using CTrack ERP Systems, our websites, mobile applications, tracking portals, APIs, or related services, you acknowledge and agree to the terms of this Privacy Policy.
